Returns

How long you have

You have 30 days from the delivery date to return an item for a refund or an exchange, as long as:

• it is unused, unworn and in its original condition;
• its original tags, packaging and paperwork are included;
• you include proof of purchase, such as your order confirmation or receipt.

What we can’t take back

Unless they arrive damaged or defective, these can’t be returned:

• exhibition catalogs and books that have been opened or used
• personalized or custom-made products
• clearance or final-sale merchandise
• downloadable digital products
• gift cards
• food, drinks and other perishable goods

If it arrives damaged or wrong

Tell us within 7 days of delivery at orders@psmuseum.org, and include:

• your order number
• what’s wrong
• photos of the item and its packaging, if you can

We’ll work out a replacement, an exchange or a refund with you, whichever fits. Keep the packaging until we’ve answered, because the carrier sometimes wants to see it.

Starting a return

Get in touch before you send anything back.

1. Write to orders@psmuseum.org or call the Museum Store at 760-322-4830.
2. Give us your order number and tell us why you’re sending it back. The order number is on your confirmation email, and on your order page if you sign in with the email you used.
3. Follow the return instructions we send you.
4. Pack the item securely and send it to the address below.

Who pays the postage back

• You pay the return postage, unless the item arrived damaged or defective, or we sent you the wrong one.
• We don’t refund the original shipping charge, unless we made a mistake with your order.

How your refund reaches you

Once your return arrives, we inspect it and let you know whether your refund is approved.

An approved refund goes back to the card or payment method you paid with, within 5 to 10 business days. How soon it shows up depends on your bank. We don’t need your card details again.

We can refund part of an order. If you send back one object out of three, only that one comes off, and the rest of the order stands.

Exchanges

We’re happy to exchange an eligible item for the same item, if we have it, or for another item of equal value. If the price is different, there may be an extra charge.

Getting hold of us

For questions about a return, contact the Museum Store:

• Email: orders@psmuseum.org
• Phone: 760-322-4830
• Website: psmuseum.org

More ways to reach us are on the contact page.